“A simple message to say thank you for the highest quality of service and product. You have now completed the replacement of all windows in our Victorian terrace. The product is utterly fantastic – expert craftsmanship. The service from all your staff, including you both, is equally of the highest standard.
I was really reticent replacing sash windows that had lasted over 100 years – why not just repair? My concerns were design, yet also wanting efficiency. Being a Planner I was always design oriented – how they would look in the context of the finesse of the Victorian era? They look absolutely marvellous. OK, one cannot repeat the varied character of Victorian glass without significant expense, but the finished effect is still great.
Can you please on our thanks to all your team, from Rob through to those who made the windows to the fitters. I insist
“Good morning Janine, hope you are well. Just a quick line to thankyou for your help with our replacement doors and windows. Installation was completed yesterday and we are thrilled with the result….the house looks superb!
The team that did the fit were brilliant, working through the staggering heat we had this week. Their attention to detail was amazing.
Brenda and I are over the moon with the result.
Regards and best wishes,
Just to confirm our telephone conversation of last week, would you please express our thanks to all who have been involved in the manufacture and delivery of the patio frame to Roos.
Sheila and I are absolutely delighted with it. Sheila, because it meets all her requirements for the frame and both of us for its technical details which you have achieved in its manufacture and the quality and manufacture of the frame.
I felt very proud, that in some small way, I had helped Patchett Joinery achieve this standard. It is excellent.
“Good morning Rob,
I would like to thank everyone who has been involved in designing, manufacturing and installing my windows and door. I am absolutely thrilled with the final result.
The idea was to let higher levels of light into my very dark north-facing kitchen. The improvement is amazing. Not only the light levels but I have also rediscovered the fantastic view over Pendle Hill to the rear of the property (Lancashire side I’m afraid!) Your eye is automatically drawn to the outside.
I would like to pass on my special thanks to the three young men who installed my windows. They were amazingly professional, neat and tidy. The finish is perfect. They consulted me throughout the process to get the best result and listened to everything I had to say.
I hope that you all have a fantastic Christmas.
Thank you once again.
Just wanted to say how pleased we where with the service you guys have provided and continue to provide. The speed in which our lock repair was sorted was absolutely brilliant and I’m so happy we chose to buy our windows and doors from you guys.
It’s usually such a pain to get problems solved but your service is a breath of fresh air and I wouldn’t hesitate to recommend you guys.
From day one to three years later you have delivered above and beyond my expectations and I just wanted to say thanks to you and everyone who has been involved.
““I didn’t really know Patchett Joinery before embarking on this process. Since day one with the Sales team through to the delivery and fitting they have been exceedingly professional. Furthermore, even during this exceedingly difficult COVID-19 times they have been really courteous and informative.
I would recommended Patchett to anyone considering purchasing new windows, their products are fantastic and moreover their service has been unrivalled”
We are good thank you.
We’re extremely pleased with our new windows and think they look fantastic. We love the quality and are really glad we chose wood over UPVC. The installation went very smoothly and the guys were excellent and very thorough.”
“Yes everything is fine and I am extremely pleased with the completed job. The quality of the installation teams, their skills and their pride in their job was excellent. Now of course it’s easy to say “well that’s just to be expected”, but nowadays when you get good service unfortunately it is the exception rather than the rule. So thanks for a good job well done.
“Patchetts replaced all 20 of our windows with sliding sashes and we are delighted with the result. Our initial contact and subsequent meetings with Janine ensured our order was exactly what we wanted. We accepted the offer of a visit to the factory and found it fascinating. The survey was thorough and the time between placing the order and delivery was remarkably quick. Installation was completed ahead of schedule with very few hitches other than the inevitable upheaval of having all the windows done at once. Most impressive was the extra joinery we needed to restore a shutter box which is now much improved. “
” We are absolutely delighted with the new windows, they look sensational and have completely changed the character of the building. Needless to say I wouldn’t be surprised if you get quite a few enquiries through from other households on the back of this work.
The team you sent over were an absolute pleasure to deal with. They carried out the work with much care and consideration for the house and have done a great job. Please pass our thanks on to them.
The doors and windows are complete and we’re really pleased with them. All the choices of colour and glass and design have worked well, you and the team at Patchett have done a great job for us.
Thanks to you and Rob, and the install team too – who did a super job here during the installation.
Richard & Ann