“We are both really happy with the outcome. The quality of the windows themselves are great, but the overall service from Patchetts from the quote / estimate stage, through to the installation and then (minor) snagging has been seamless. Obviously having as many windows installed as we have had is a fairly disruptive and messy process, but the install team kept things as clean as possible and completed when they said they would which is the main thing! The relatively short lead time (14ish weeks) from the placing of the order to having the install start was a real bonus for us. It was also great being able to visit the workshop and see the manufacturing process in action. Would have no issues recommending Patchett’s (indeed have already passed your details on to a few people looking for timber window replacements!).”
“Thank you both for your help throughout, we are extremely pleased that we chose to work with Patchetts.
Janine, thank you so much for your help. We appreciate we changed our minds a few times during the design stage, but feel you did a wonderful job helping us find a quality product within our budget.
Rob, the entire process has been great, very smooth and well communicated. The installation team were wonderful, they all worked extremely hard to get the job done is such a short space of time and made a great effort to keep their work space/the house as tidy as possible as they went along.
We will certainly be happy to recommend you.
“Dear Patchett Joinery team,
There’s nothing Limited about you. Nicholas Tetlow your quotation was superb. Rob, I sent you a photo. The ones you’ve sent me are just sensational. Harriet Dytiche, you’ve always been there when I called. Thank you all so very much for restoring 15 and 17 Bridge street cottages to the listed buildings they are.
So grateful and thrilled about how they look.
Yours sincerely Annette E Pigrum
THANK – you all.
“A simple message to say thank you for the highest quality of service and product. You have now completed the replacement of all windows in our Victorian terrace. The product is utterly fantastic – expert craftsmanship. The service from all your staff, including you both, is equally of the highest standard.
I was really reticent replacing sash windows that had lasted over 100 years – why not just repair? My concerns were design, yet also wanting efficiency. Being a Planner I was always design oriented – how they would look in the context of the finesse of the Victorian era? They look absolutely marvellous. OK, one cannot repeat the varied character of Victorian glass without significant expense, but the finished effect is still great.
Can you please on our thanks to all your team, from Rob through to those who made the windows to the fitters. I insist
“Good morning Janine, hope you are well. Just a quick line to thankyou for your help with our replacement doors and windows. Installation was completed yesterday and we are thrilled with the result….the house looks superb!
The team that did the fit were brilliant, working through the staggering heat we had this week. Their attention to detail was amazing.
Brenda and I are over the moon with the result.
Regards and best wishes,
Just to confirm our telephone conversation of last week, would you please express our thanks to all who have been involved in the manufacture and delivery of the patio frame to Roos.
Sheila and I are absolutely delighted with it. Sheila, because it meets all her requirements for the frame and both of us for its technical details which you have achieved in its manufacture and the quality and manufacture of the frame.
I felt very proud, that in some small way, I had helped Patchett Joinery achieve this standard. It is excellent.
“Good morning Rob,
I would like to thank everyone who has been involved in designing, manufacturing and installing my windows and door. I am absolutely thrilled with the final result.
The idea was to let higher levels of light into my very dark north-facing kitchen. The improvement is amazing. Not only the light levels but I have also rediscovered the fantastic view over Pendle Hill to the rear of the property (Lancashire side I’m afraid!) Your eye is automatically drawn to the outside.
I would like to pass on my special thanks to the three young men who installed my windows. They were amazingly professional, neat and tidy. The finish is perfect. They consulted me throughout the process to get the best result and listened to everything I had to say.
I hope that you all have a fantastic Christmas.
Thank you once again.
Just wanted to say how pleased we where with the service you guys have provided and continue to provide. The speed in which our lock repair was sorted was absolutely brilliant and I’m so happy we chose to buy our windows and doors from you guys.
It’s usually such a pain to get problems solved but your service is a breath of fresh air and I wouldn’t hesitate to recommend you guys.
From day one to three years later you have delivered above and beyond my expectations and I just wanted to say thanks to you and everyone who has been involved.
““I didn’t really know Patchett Joinery before embarking on this process. Since day one with the Sales team through to the delivery and fitting they have been exceedingly professional. Furthermore, even during this exceedingly difficult COVID-19 times they have been really courteous and informative.
I would recommended Patchett to anyone considering purchasing new windows, their products are fantastic and moreover their service has been unrivalled”
We are good thank you.
We’re extremely pleased with our new windows and think they look fantastic. We love the quality and are really glad we chose wood over UPVC. The installation went very smoothly and the guys were excellent and very thorough.”
“Yes everything is fine and I am extremely pleased with the completed job. The quality of the installation teams, their skills and their pride in their job was excellent. Now of course it’s easy to say “well that’s just to be expected”, but nowadays when you get good service unfortunately it is the exception rather than the rule. So thanks for a good job well done.